meeting starts | During the meeting
| Glossary | Main
I can't find the person I'm supposed to connect to...
If you are having problems finding the host of the meeting,
try these steps:
- If you are connecting via a directory server, make sure that
you are looking at the directory list (not the speed dial list).
- Make sure that you are looking at the correct user category.
If you don't know the user category of the host, select All from the dropdown listbox so
you can see everybody
- If you still can't see the person in the directory list,
they might not be connected yet. You can refresh the directory list view by clicking the
Refresh button in the NetMeeting toolbar.
- If you have a speed dial to the meeting host in your speed
dial directory, it will display whether he or she has NetMeeting running and is logged in
to the directory server.
People can't find me...
- You are not using the correct directory server. To log in to
a different directory server, click the Tools menu, and then click Options. On the Calling
tab, change the directory server to the one you want to log on to, or type in a new one.
- The information for your listing on the directory server is
incorrect. To change it, click the Tools menu, and then click Options. On the My
Information tab, edit the information to say what you want. Click the Refresh button to
see the changes in the directory list.
- You are logged on to the directory, but you have not listed
yourself in the directory. To change this, click the Tools menu, and then click Options.
On the General tab, uncheck the "Don't list my name..." checkbox.
If you do not want to use the directory server to connect
and know the IP address of the person you want to call, you can click the Call button and
type the IP address in the box provided. To find out what your current IP address is, so
people can call you using this method, click the Start button, and then click Run. If you
are using Windows 95, type WINIPCFG. If you are using Windows NT4, type IPCONFIG.
When I try to join the meeting, I get a message
that says that the host is in another meeting...
This just means that the meeting has already begun. Click
Yes to join the meeting already in progress.
keep trying to join my meeting...
There are a few ways you can
avoid being interrupted by uninvited participants:
- In the Options dialog (on the Tools menu,
click Options), On the Calling tab, place a checkmark in the box that says, "Do not
list my name in the directory...". This will make it more difficult for people to
- If you are sharing applications during the
meeting, especially those with sensitive content, make sure you have the auto-answer
feature disabled. To do this, click the Tools menu, and then click Options. On the General
tab, make sure the "Automatically accept incoming calls" checkbox is unchecked.
People will still be able to call you, but you will have to explicitly accept the call in
order for them to join your meeting.
- When all the invited participants have
joined the meeting, you can click "Do Not Disturb" on the Call menu. If someone
tries to place a NetMeeting call while you have this option turned on, they will get a
message that you did not accept the call, and you won't be disturbed during your meeting.
My application isn't being shared out
to everyone in the meeting...
If you have problems sharing an application,
check to make sure that you dont have too many people in the conference. Also, make
sure that all applications that you are not sharing are closed. Make sure Chat and
Whiteboard are closed. Make sure no one else in the conference is sharing another
I can't see the application that
someone else is sharing...
The shared application might be minimized.
Check your taskbar to see if there is a button for the shared application.
If you are seeing a strange triangular
pattern on your screen instead of a window, the person sharing the application might have
it covered up with another window. For example, when a new person joins the meeting,
the NetMeeting window pops up and might cover the shared application window. Let the
person know that you can't see the window they are sharing, and that they need to move the
window that is covering it.
If you are seeing only a portion of the
shared window, or can't see the scroll bars, it's probably because the person sharing has
their display set at a higher resolution than yours. Either the host must lower their
screen resolution before the meeting, or the person with the lowest screen resolution
should share the application. This is particularly important if any of the participants
are using laptops, which often don't have a resolution higher than 800x600.
QuickRes, a "power toy" that you can get from Microsoft's Web site, makes
changing your screen resolution easy because you don't have to reboot. You cannot
change your screen resolution during a NetMeeting session, however.
You can obtain QuickRes form http://www.microsoft.com/windows/windows95/info/powertoys.htm.
I accidentally shared a file I didn't
mean to share...
Be aware that if you share an application, you
are also sharing all the menus and toolbars for that application. If you are
collaborating, this can give people access to other files on your computer, without your
having shared them. For example, if you share a Microsoft Word document and allow others
to collaborate on it, someone could take control, click File/Open, and open another Word
document on your computer, or a computer on your network.
To stop collaborating:
- Hit the Escape key on your keyboard if you are not in
control of the application.
- Click the Collaborate button on the NetMeeting toolbar if
you are in control of the application.
To stop sharing, click the Share button on the NetMeeting
toolbar, and then deselect the application. The other people in the conference will no
longer be able to see your application after you do this.
meeting starts | During the meeting |
Glossary | Main