September 28, 1998     12:45 PM

We have added this annoucement page to easily communicate with our clients regarding process on the PCP3, issues rasied by our clients with our response, or to announce any problems we might be experiencing.

This "Announcements" page has been much requested and since we strive to meet all reasonable requests from our clients, we have setup this annoucements section of our support website. Everything from our "brainstorming" new ideas for complimentary features to common troubleshooting techniques to posts when we are experiencing problems can be found here. It is our goal to keep these announcements timely so that the information posted remains accurate.

Finally, the first of the new Sun Enterprise 250 Webservers arrived today. Proof of our committment to your satisfaction. These are top of the line Sun Microsystem Webservers which we feel will take our reliability to 99.9%, and allow us to offer Cold Fusion in the near future!

October 5, 1998     5:45 PM

Hello Everyone. We are almost done getting all of the problems ironed out with the upgrade to Sun Solaris. The new webservers are running Solaris 5.6 on a Sun Enterprise 250. Of course, a venture like this will cause short term problems, but the result will have a long term benefits. Aside from the fact that 1)all of FrontPage components (sub-webs and forms) will run on Sun/Zeus, 2) Cold Fusion will be availabe, 3) we will be more reliable as an IPP, it is well worth these problems over the last day or two.

Do not get us wrong, we hate problems! We wish we never had problems, but that is wishful thinking. The best we can do is resolve these problems right away.

We are working with Sun right now, so your websites may go up and down if you are on Venus, and Venus only.

Our goal overnight is to get FrontPage (we are close on this) and E-mail working. E-mail is the difficult part because of a special mail delivery program we are using. FrontPage will definaltey be done tonight.

Keep in mind that NOT ALL  clients are effected by this. We have thousands of clients with no problems whatsoever as things have gone smoothly without any interruption. Only wish this were the case with all of the webservers.

Our hopes for Zeus as our webserver is declining, however, because it does not seem to work properly with Solaris. We are awaiting communication from Zeus. Zeus will allow us to do the FrontPage components entirely, sub-webs and forms, that otherwise cannot be done on Apache 1.3x using suEXEC.

As for the PCP3, that is the last thing on our mind. Getting things back to normal is out #1 priority. It will hopefully be that way by Wednesday.

Please allow us this time to get things back to 100%, so we may then proceed with the benefits of Solaris: reliability, FrontPage, Cold Fusion, etc.

October 5, 1998     10:30 PM

Ok, Miva is back up and operational as well as FrontPage 98 server extensions. We are working on the e-mail program with the original programmers. Version D of Dmail had a bug, and we were, unfortunately, the ones who found this bug, or you our clients where....

At least problems with CGI are a thing of the past now, sendmail was not exiting normally, but keeping the process open. Eventually, all process are gone. But so is this problem, DMail has been corrected so sendmail operates properly. We are still wondering why this just came up in the last week when we have been running DMail for some time now, at least a good month.

We will also get Anonymous FTP working tonight as well.

October 6, 1998     3:30 AM

While updating Secondary DNS records on the Saturn server, DNS caused services to fail throughout the server. Saturn had to then be rebooted and a file system check was mandatory. Problem resolved within 30 mins

October 6, 1998     10:30 AM

Everything seems to be functioning normally with the exception of e-mail. Our progammers in the Netherlands needed time to fix the problems with our mail delivery program on Solaris, we are expecting a release of this fix by 1:00 PM Central Standard Time, according to our programmers.

Their version E of the program seems to have fixed the sendmail program, this is the good news. We will have a posting around 5:00 PM hopefully informing everyone that mail service is back to normal on the Sun, this is our goal.

October 7, 1998     12:00 PM

Ok everyone, Anonymous FTP has been fixed. DMail is still giving us some last minute problems. Our programmers in the Netherlands . have just a few more bugs to iron out with DMail and we are done. Again, we are very sorry for this last 3 days of service, we are doing our best to get these issues resolved as quickly as possible.

We will make a posting at around 7:00PM regarding the status of e-mail. We have secured an anonymous domain name to use for SSL. secure-website.net/~login will soon be a way to use SSL.. Resellers in particular had demanded such a thing with SSL.

Cold Fusion will be offered with the PCP as well, we have obtained our site license from Allaire, Ultimate Bulletin Board will also be included in PCP version 3.

This is really the last thing we are thinking about, we are working on e-mail, mySQL, and SSL, hoping to get all three in order today.

 
October 9, 1998     6:45 AM

Good news : )

We will be spending the weekend ironing out individual client problems on a case-by-case basis now that services are working properly. We did encounter some problems with the PCP yesterday, which turned out to be a difference in Solaris than LINUX, which caused a problem with the PCP on Sun, but this has since been fixed and everyone's PCP should operate normally. We are also going to be investigating Miva to ensure it is working properly on Solaris.

If you have any oustanding issues and have yet to notify us, please do so atsupport@youthofamerica.net.

October 9, 1998     9:53 AM

Due to memory holes in the mail server ported for our new web server Venus (Sun Microsystems Enterprise 250) we have been forced to shut down the pop-3 portion of the mail server on Venus in order to preserve quality service and make sure the server remains 100%. You may have had problems with CGI or even "No more processes" errors. This is directly caused by the pop-3 server. I wa nt to stress that the SMTP portion of the mail server *is* running and you are not losing e-mail contrary to the last few days.

The programmers are working on this as we speak and will install bug fixes throughout the day,night and if needed weekend.

I will notify you as soon as I think they have a working solution!

October 10, 1998     9:10 PM

This is just to inform everyone that we are still having trouble with the pop-3 daemon on the venus server. We will continue to keep this offline until we find that it no longer effects the servers performance. Also, we discovered what was causing problems on the other servers with poor performance. It was caused by a modified version of the SMTP server that was not handling requests correctly. If you have any problems other than pop-3 functions on the venus server please e-mail us at: support@youthofamerica.net so we can get these issues resolved immediately. Thank you.

October 11, 1998     9:48 AM

Due to popular request we have enabled wildcards on all domain names. Whereas, anythingyouwant.yourdomain.com will resolve to be yourdomain.com. So you could have http://secure.yourdomain.com or http://abc.yourdomain.com They are both the same! :)

October 13, 1998     4:28 AM

Telnet and FTP access will be restricted on Saturn while we move all clients on Saturn to a new Sun Enterprise 250. This will be in effect from around 4:00pm to 7:00pm CST. Clients on Venus might experience interruptions is service while this transistion is in effect. Once this is complete, there will be no more changes made to Venus. At times, all services will be inaccessible while we transport clinets over to the new Sun Webserver.